Questions?
100 Cambridge St, 5th Floor
Contact:
DFMLCompliance@mass.gov
Boston, Massachusetts 02114
Web:
www.mass.gov/orgs/department-of-family-and-medical-leave
Phone: 1-833-344-7365 | Fax: 617-855-6180
There is a 2.39% convenience fee for credit card payments, a 2.09% convenience fee for debit card payments, and a $0.35 convenience fee for Electronic Check/ACH payments. All convenience fees are non-refundable.
ACH FAQ.
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Agent ID
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Ticket not in system
Citation/Case in the system
No Record Found - Citizen had all payment information
No Record Found and caller didn’t have information
No Record Found - Issue date less than 7-10 days
Proof of Correction – Has not provided proof to Citrus
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Took Payment Integrated Site
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Supervisor Email Citrus
Referred Caller to Court with Supervisor Approval
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Agent will follow up with the citizen
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